Engineer-led support,
not a call center
At Rhino, after-sales service is provided by the people who design the machines. Video diagnosis, on-site repair, updates and retrofit — a responsive team that knows every bolt.
Support at every stage
From commissioning to retrofit, we stay by your side to ensure maximum performance from your machines.
Direct engineer assistance
No outsourced hotline. You speak directly with the engineers who design the machines. Precise diagnosis, immediate response.
Video conference troubleshooting
Connect via video with our technical team. We guide you step by step to diagnose and resolve the issue in real time.
On-site intervention
For cases requiring physical intervention, our team travels directly to your site for fast troubleshooting.
Updates & retrofit
Your machines evolve over time. Benefit from the latest technical improvements and retrofit kits to modernize your existing fleet.
Maintenance support
Personalized preventive maintenance programs, service reminders and tips to maximize the lifespan of your machines.
Guaranteed original parts
Spare parts stocked in France. Fast shipping and manufacturer origin guarantee on every component.
From diagnosis to return to service
Our process is designed to minimize your downtime. Every request is handled by a single point of contact who follows your case from start to finish.
Open a support requestInitial contact
Call or write to us. A qualified engineer takes charge of your request — no switchboard, no chatbot.
Quick diagnosis
Via video, phone or photos: we identify the problem and determine the best solution.
Resolution
Remote guidance, parts dispatch or on-site intervention. The goal: get your machine back in service as quickly as possible.
Follow-up & prevention
After each intervention, we document and advise you to prevent recurrence. Your machine history is tracked.
Why our support is beyond compare
We don't outsource anything. Our engineers know every machine because they designed them. It is this first-hand expertise that makes the difference between a repair in hours and a machine down for weeks.
Need assistance?
Our engineering team is available to support you. Troubleshooting, maintenance, updates or retrofit — we have the solution.